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How we protect your account and privacy

Your account details, payment information and game activity stay secure with us.

Account data encrypted end-to-endDANA, OVO, GoPay and QRIS secured separatelySupport in English, available by contact

Our privacy commitment to you

id bet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with id bet, we collect your account credentials, contact details, payment information and game history to run your wallet, process withdrawals and help you if you reach out. We store this data on secure servers and do not sell it to

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third parties. Your access to id bet's services depends on local law in your region. We keep your personal data only as long as needed to serve your account, handle withdrawals and stay compliant with local rules. You can request a copy of your data, ask
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us to correct details or contact us to discuss privacy concerns.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Privacy questions and account access requests

Team online

Email Support

Send privacy questions or data requests to our support inbox. We aim to reply within 24 business hours. Use this channel for detailed account concerns or formal data access requests.

Live Chat

Chat with our team through the lobby help icon if you have a quick question about how your data is used or how to adjust account settings. Available during lobby operating hours.

Account Settings

Update your contact details, review payment method records or adjust communication preferences directly in your account dashboard under Security and Privacy.

HOW WE SAFEGUARD

Data handling, security and your rights

Encrypted Payment Data

DANA, OVO, GoPay and QRIS deposits are tokenised immediately after payment. We do not store full card or account numbers; your bank details stay between you, the payment processor and your bank.

Session and Cookie Use

We use session cookies to keep you logged in and recognise your device. Persistent cookies help us remember your preferences. You can clear cookies anytime; you'll simply need to log in again on your next visit.

Account Security

Your login credentials are hashed and salted. We recommend a unique, strong password and never share your account credentials. If you suspect unauthorised access, contact support immediately.

Data Retention and Deletion

We keep account and transaction records for the lifetime of your account and a period after closure for compliance. You may request anonymisation or deletion where local law permits. Contact support to start a deletion request.

Third-Party Sharing

We share payment data only with licensed processors needed to complete your transaction. Game logs are kept internal unless required by local authority. We do not sell your personal information.

Changes to This Policy

We update this privacy policy when needed. Major changes are announced in your account or via email. Continued use of id bet after an update means you accept the new terms.

Privacy policy FAQs

We collect your name, email, date of birth, phone number and payment details to verify your identity and process deposits and withdrawals. We also track your game activity and account balance for record-keeping and your security.

We retain account records for the duration of your account plus a retention period required by local law for audit and anti-fraud purposes. You may request data deletion where local law permits; contact support with your account details.

No. When you deposit via DANA, OVO, GoPay or QRIS, your payment details are handled by the payment processor and your bank. We store only a reference token, not your actual payment credentials.

Yes. You can request a data export or access summary by contacting our support team with your account email. We aim to provide a copy of your personal records within 10 business days.

No. We do not sell your personal data. We share payment and identity data only with licensed processors needed to complete your transactions and comply with local regulations.

Your password is encrypted and salted. We recommend a strong, unique password and never share it. Log out on shared devices. If you suspect unauthorised access, reset your password and contact support immediately.

In such cases, your data would be transferred to a successor operator under the same privacy terms, or deleted if no successor exists. We will inform you of any major change by email to your registered contact address.

How we protect your account and privacy

Privacy questions and account access requests

Email Support

Live Chat

Account Settings

Data handling, security and your rights

Encrypted Payment Data

Session and Cookie Use

Account Security

Data Retention and Deletion

Third-Party Sharing

Changes to This Policy

Privacy policy FAQs

01 What personal data does id bet collect when I open an account?

02 How long do you keep my data after I close my account?

03 Is my payment information stored on id bet's servers?

04 Can I see what data you have about me?

05 Do you sell my personal information to other companies?

06 How do you protect my account from unauthorised access?

07 What happens to my data if id bet changes ownership or shuts down?

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